PBX Features

The complete feature list includes:  

GENERAL FEATURES

• Address book integration

• Caller-ID based agent preference routing

• Multiple call redirection events and destinations

• User input key handling

• Dynamic call routing (e.g. day/night mode)

• Web-based agent activity tracking

• Web-based call monitoring

• MoH mixing with announcements

• DID-based inbound routing

• CO-line emulation

• Microsoft Exchange Support 

ADVANCED FUNCTIONALITY

• Auto attendants

• Cell phone twinning

• Hunt groups

• Remote worker support

• Conference rooms

• Paging

• Service flags

• Music on hold support

• Microsoft Exchange 2007/2010 UM support

• Full System Monitoring

• Agent groups 

MAILBOX

• Multiple prompts and name recording (from extension or web interface)

• Voicemail to email

• Moving and copying of messages to extensions and groups

• Fast forward and rewind for message playback

• Message waiting support (MWI)

• PIN-code−based log in

• Voicemail collection 

EXTENSION FEATURES

• Extension specific dial plan, time zone and language support

• Multiple extension alias names, ANI assignments

• Hot desking

• Remote worker support

• Park orbit and pickup preference

• Call redirection

• Picture upload

• Emergency call recording

• Intercom (2-way) support

• Emergency dialing support, EPID support for E911

• Call number limitation

• Multiple registrations per extension

• Call screening

• Presence and Monitoring (BLF) 

CALL RECORDING

• User-initiated call recording (record button or star code) 

SECURITY FEATURES

• SIP TLS transport layer

• SRTP media encryption

• HTTPS provisioning

• Selectable password policy

• Automatic blacklisting after unsuccessful authentication attempts (DoS Defense) 

CRM INTEGRATION

• CSTA support

• Integrated TAPI Service Provider (TSP)

• Usage of favorite address book tools