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Notice and Communication Policy

In order to maintain quality control, provide timely trouble resolution and maintain an accurate communication history, Northwest TelData requires all modification and account inquiry requests be sent in writing and logged by the appropriate department. In order to process your request in a timely manner, please use the appropriate contacts below. Northwest TelData responds to all inquiries in on a best effort basis. Submission to an incorrect address may result in a delay or complete lack of response from an authorized Northwest TelData representative. 

Billing and Account Adjustments

All billing adjustments and account modifications must be received in writing to Any modification requests received following the expiration date and time as indicated in the Terms of Service will result in the processing of the request during the following billing cycle. Receipt of Customer request does not imply willingness or guarantee that Northwest TelData will make the requested change, adjustment or modification to services, billing, account or contract. All billing and contractual requests by customer require a confirmation, in writing and bearing the signature of an authorized representative of Northwest TelData.

Inquiries & Changes

All inquiries and change requests must be sent to one of the following addresses and must be received from an authorized User.

Ticketing and Support:

Billing and Accounting:

Sales & Administration:

Black Lists & Copyrights:

Legal Counsel

All formal legal inquiries and complaints must be received in writing, signature required upon receipt and sent to the following mailing address:

Northwest TelData Administrative and Legal Affairs PO Box 19100, Delta, BC V4L 2P8